Last updated: 22/08/2026
This Privacy Policy applies to Zynal, a mobile application developed and operated by Vidya Lakshmi (EZEMP CONSULTANTS PRIVATE LIMITED).
At Zynal, we respect your privacy and are committed to protecting the information you provide while using our application. This policy explains what information we collect, how we use it, how it is stored and shared, and the choices available to you.
Depending on the features you use, Zynal may collect the following information:
We collect only the information reasonably necessary to provide and improve the services offered through Zynal.
Zynal uses phone number-based authentication to create and secure user accounts. Phone numbers may be processed through Google Firebase Authentication for verification using one-time passwords (OTP).
Your phone number is used for authentication and account-related purposes and is not intended to be publicly displayed through the application.
Zynal allows users to register and manage information about their vehicles.
Vehicle information may include registration numbers, vehicle type, make, model, and other information voluntarily provided by the user.
This information is used to provide vehicle management features, facilitate reports, and improve the functionality of the application.
Users may choose to upload vehicle-related documents, such as registration certificates (RC), insurance documents, or other relevant documents.
These documents are provided voluntarily by the user and are stored securely using our cloud storage infrastructure.
Users should avoid uploading documents containing information that is not necessary for the intended purpose of the feature.
Zynal may allow users to report traffic violations, road hazards, unsafe driving, or other traffic-related issues.
Reports may contain information such as descriptions, vehicle registration numbers, photographs, videos, location information, or other information voluntarily submitted by the user.
User-submitted information may be processed to review reports, improve road and traffic safety, prevent misuse of the service, and provide related functionality.
Users should not submit unnecessary personal information about themselves or other individuals when creating a report.
Certain Zynal features may require location information, particularly features related to reporting traffic violations, road hazards, or identifying the location associated with a report.
Location information is used only for purposes related to the relevant feature and to improve the accuracy and usefulness of reports.
Where required by the operating system, Zynal will request permission before accessing location information. You may disable location access through your device settings, although certain features may not function correctly without it.
Zynal may request access to your device camera or photo library when you choose to capture or upload photographs or videos for supported features.
Camera and media access is used only when you initiate a feature that requires it. You can manage these permissions through your device settings.
Zynal uses third-party cloud services, including services provided by Google Firebase, to support authentication, analytics, application functionality, data storage, and other infrastructure requirements.
Depending on the services enabled in the application, Firebase may process technical and usage information such as device information, application events, crash information, and diagnostic information.
For more information about how Google processes information, please visit: Google Privacy Policy .
Information about Firebase services is available at: Firebase Privacy and Security .
We may use analytics and crash-reporting services to understand how users interact with Zynal and to identify technical problems.
Such information may include:
Analytics and diagnostic information is used to improve application stability, performance, security, and user experience.
Information collected through Zynal may be used to:
We do not sell your personal information to third parties.
Information may be shared with trusted service providers when reasonably necessary to operate, maintain, secure, and improve Zynal. These providers may include cloud hosting, authentication, storage, analytics, crash-reporting, and other technology service providers.
We may also disclose information where required by applicable law, regulation, legal process, or a valid request from a competent governmental or law-enforcement authority.
Certain reports or information submitted through Zynal may be used for community, traffic-safety, or reporting features.
We will take reasonable steps to avoid unnecessarily exposing private information. However, users should understand that information intentionally submitted for a community or reporting feature may be visible to other users or authorized parties depending on how that feature operates.
Users should not include sensitive personal information in public or community-facing reports unless it is necessary for the report.
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored through the application.
We retain information for as long as reasonably necessary to provide the services, maintain application security, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
Users may request deletion of their Zynal account and associated personal information by contacting us using the email address provided below.
Certain information may need to be retained where required by law, necessary to prevent fraud or abuse, or required for legitimate business and security purposes.
Zynal is not intended to knowingly collect personal information from children without appropriate authorization.
We do not knowingly permit the use of Zynal for the creation, uploading, or distribution of Child Sexual Abuse and Exploitation (CSAE) material.
We maintain a zero-tolerance approach toward any content or behavior involving child sexual abuse or exploitation.
Any such content or activity discovered on the platform may be removed and may be reported to the appropriate authorities where required by applicable law.
Zynal must not be used to upload, submit, or distribute unlawful, abusive, threatening, defamatory, sexually explicit, exploitative, or otherwise harmful content.
We reserve the right to remove content, restrict access, suspend accounts, or terminate accounts where users violate applicable laws or our terms and safety requirements.
Zynal may use third-party services to provide certain application functionality. These services may process information in accordance with their own privacy policies.
Examples may include authentication, cloud storage, analytics, crash reporting, hosting, and infrastructure providers.
Zynal does not intentionally track users across applications or websites owned by other companies for advertising purposes.
Zynal may use analytics and technical services to understand application usage, diagnose crashes, and improve application performance.
Where required by Apple's platform policies, appropriate permissions and disclosures will be provided to users.
You can control certain permissions through your device settings, including access to:
You may also contact us regarding access, correction, or deletion of your personal information, subject to applicable laws and reasonable verification requirements.
We may update this Privacy Policy from time to time to reflect changes to the application, our practices, technology, or applicable laws.
Any changes will be reflected by updating the "Last updated" date at the beginning of this Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company: EZEMP CONSULTANTS PRIVATE LIMITED
Email: vidya@ezemp.com
Website: www.ezemp.com